AI & IoT

<div align="justify"><span class="TextRun SCXW124653657 BCX0" lang="EN" xml:lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW124653657 BCX0">Webuters helped a client in customizing their existing Chabot platform to make it efficient and intelligent. The solution was delivered using the best of technologies including Nodejs, Reactjs, Amazon Elastic Search, Amazon s3, cloud Natural Language API, SaaS, and more. The client also required separating their website and the bot editor for improved management and better user experience. </span></span></div>


Artificial Intelligence Chatbot Platform Delivering Better User Experience

All Case Studies

<p>How we helped a leading US apparel store migrate from Magento to Shopify, cutting costs by 40%, boosting speed by 60%, and increasing conversions by 30%.</p>


Magento to Shopify Migration for a Leading Apparel Store

<p>Webuters customized the Salesforce Accounting Seed Package for a US-based business to overcome the loopholes in the existing system and be able to make the most of the package.</p>


Customization of Salesforce Accounting Software to Optimized Version

<p>Webuters developed a mobile and web app for an asset capture business to help it accelerate its operations and scale. The client was using Salesforce.com and had no app for capturing asset. Webuters was successful in creating a mobile and web app for business using cutting edge technologies like <span data-contrast="auto">DynamoDB, React Native, GraphQL, Angular, Nodejs, AWS App Sync and other AWS services including AWS CloudWatch, Amazon Rekognition, AWS Lamda, AWS CloudFormation and more. The end result helped client</span> save time and money.</p>


Intelligent Mobile and Web App for Asset Capture

<p><span class="TextRun SCXW202377358 BCX0" lang="EN" xml:lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW202377358 BCX0">A </span><span class="NormalTextRun SCXW202377358 BCX0">US</span><span class="NormalTextRun SCXW202377358 BCX0">-based company with its offices spread across many countries deals in Finished Goods and Print on Demand products. They provide a wide range of customized visual communications solutions ranging from executing their ideas to customized finished goods and delivering them to the customers.</span></span><span class="EOP SCXW202377358 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}"> </span></p>


B2B eCcommerce Solution and App to Make an Impact

<p>How leveraging Amazon MWS API and integrating it into a dynamic dashboard significantly transformed the client&#8217;s E-Business portfolio, enabling them to achieve their business objectives and gain a competitive edge in the market.</p>


MWS-enabled Solution for E-Business

<div align="justify"><span class="TextRun SCXW44485941 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44485941 BCX0">Customers are critical to the success of any business. Realizing this importance a client contacted Webuters for </span><span class="NormalTextRun SCXW44485941 BCX0">a solution to manage </span><span class="NormalTextRun SCXW44485941 BCX0">business </span><span class="NormalTextRun SCXW44485941 BCX0">data e</span><span class="NormalTextRun SCXW44485941 BCX0">fficiently, reduce manual work and </span><span class="NormalTextRun SCXW44485941 BCX0">overcome the </span><span class="NormalTextRun SCXW44485941 BCX0">challenge to build long-lasting relationships with </span><span class="NormalTextRun SCXW44485941 BCX0">customers</span><span class="NormalTextRun SCXW44485941 BCX0">. They also wanted to</span><span class="NormalTextRun SCXW44485941 BCX0"> increase </span><span class="NormalTextRun SCXW44485941 BCX0">their business </span><span class="NormalTextRun SCXW44485941 BCX0">profits through the correct management system.</span><span class="NormalTextRun SCXW44485941 BCX0"> </span></span><span class="EOP SCXW44485941 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:276}"> </span></div>


Implementation of Custom CRM Improved Customer Relations

<p>Business was looking for variety of insights for their sales and marketing team, which is going to help business in taking pro-active decision making. Business was already using Salesforce Sales cloud to manage their membership program, their prospects, opportunities etc. Now they wanted to leverage the benefits of Salesforce Einstein Analytics cloud for better marketing predictions, engages the community members, pro-active planning to build better eco-system.</p>


Implementation of Salesforce Einstein Analytics and Customization

<div align="justify">
<p>The business was looking for well optimized Mobile &amp; Web presence for delivering their news, and content online, as well as live-stream the program and radio service to the user. Their expectation was to get a very lightweight and fast browsing system, using which audience can quickly access their online content without delaying in content loading speed.</p>
<p>Also, they were operating internationally so there was a use case to display the country or region-specific news content to users who select their recommendations. So, by considering all of this and following the GDPR, Compliance, and other data governance policies, applicable for country-specific content delivery we build and delivered a system of their dreams. Our solution was targeted to their web, and mobile (iOS, Android) user base.</p>
</div>


Well Optimized Mobile & Web Presence for a News Business

<p>Webuters assisted a business in gaining maximum online exposure through single nodal management of products for improved online selling and customer management. The company benefits from a smarter digital experience, happy customers, and easy product management.</p>


Enhanced Online Selling Experience with WooCommerce & Custom Development

<div align="justify">With NPSP, Webuters was able to streamline the donation management process, improve both donor engagement and operational productivity for its nonprofit client. As a result of implementing NPSP, the client has seen a significant increase in donations and donor satisfaction.</div>


Salesforce Nonprofit Success Pack (NPSP) Implementation for an International Nonprofit

<div align="justify">For a hospitality client, Webuters developed a next-generation mobile app. The app enables them to receive orders quickly and easily. It has an easy-to-use interface and allows customers to order food from anywhere and from any menu on the property at any time. The app also automates the ordering process, as well as provides information on the status of the food to customers, among other things.</div>


Next Generation Mobile App for Hospitality

<p>Webuters used robotic process automation (RPA) to help a nonprofit accelerate its operations. The nonprofit was dealing with time-consuming and resource-intensive manual processes and error-prone operations. Webuters was successful in automating business processes and bring accuracy to operations, allowing the nonprofit to save time and money.</p>


Intelligent RPA (end-to-end) Automation Improved Nonprofit’s Efficiency and Productivity

<div align="justify">For a leading global nonprofit client, Webuters integrated Salesforce and Splunk. The integration of Splunk and Salesforce by Webuters allowed the company to monitor all operational activities, manage data through extensive reports and dashboards, analyze trends and user behavior, and improve security.</div>


Salesforce Journey of NGO Accelerated With Splunk

<div align="justify">Webuters integrated Salesforce Nonprofit Success Pack (NPSP) with NetSuite for its client, a leading global nonprofit. By customizing the Salesforce NPSP package and seamlessly integrating it with NetSuite without disrupting the existing system. This integration resulted in the elimination of manual efforts to map and track financials, manage financial insights, and determine where the fund is invested. Read this case study to learn how the integration of Salesforce and NetSuite has improved the financial accuracy, speed, and quality of work at a nonprofit.</div>


Salesforce-Netsuite Integration Improved a Nonprofit’s Lead-to-Invoice Process

CRM & ERP

E-Commerce

Mobile Apps

Web Portals & Apps

<p>Communication and collaboration between students and educators have always been at the heart of effective learning. However, as education evolves, traditional methods often struggle to keep up with the changing needs of both teachers and learners. <a href="https://www.officeiq.ai/education">Artificial Intelligence (AI) in education</a> is emerging as a powerful tool, transforming how educators and students connect and interact.</p>
<p>By addressing communication challenges and streamlining interactions, AI is shaping a more connected and responsive learning experience. This article explores how AI is redefining communication in education, with insights from industry leaders who are leveraging its potential to create meaningful change.</p>
<h3>AI: Bridging Communication Gaps in Education</h3>
<p>The traditional education model, often constrained by time and physical presence, has seen significant limitations in fostering continuous engagement. AI tools, like chat assistants and personalized learning platforms, are stepping up to fill this void.</p>
<p><strong><a href="https://www.linkedin.com/in/tornikeasatiani/">Tornike Asatiani</a>, CEO of Edumentors</strong>, shares a compelling example:</p>
<blockquote><p><em>&#8220;We integrated AI-powered chat tools that provide students with immediate answers to questions, even outside of regular tutoring hours. This feature helps students feel supported and keeps learning continuous, without waiting for live sessions. One student shared that this tool helped them prepare effectively for exams by reinforcing knowledge between sessions.&#8221;</em></p></blockquote>
<p>This real-world use case highlights how AI is ensuring that learning extends beyond the confines of the classroom. By creating an always-available, supportive learning environment, AI tools strengthen the bond between students and educators, ensuring a seamless flow of communication.</p>
<h3>AI-Powered Assistants: Enhancing Real-Time Collaboration</h3>
<p>AI-driven virtual assistants are another game-changer in education, offering instant responses and personalized insights that revolutionize the learning process.</p>
<p><strong><a href="https://www.linkedin.com/in/fawadalilangah/">Fawad Langah</a>, Director General of Best Diplomats</strong>, provides further perspective:</p>
<blockquote><p><em>&#8220;AI-powered virtual assistants bridge gaps in real-time communication. These assistants can answer students&#8217; questions instantly, even outside regular class hours, making learning accessible anytime. Additionally, AI platforms can personalize student feedback based on their progress, supporting more effective, tailored communication.&#8221;</em></p></blockquote>
<p>This adaptability ensures that students remain engaged and motivated, while educators gain access to actionable insights. Tools like these not only streamline teaching but also make learning more impactful by personalizing interactions.</p>
<h3>Numbers Don’t Lie: The Impact of AI in Education</h3>
<p>The global AI in education market is expanding at an unprecedented rate. According to Grand View Research, the market was valued at <strong>USD 5.88 billion in 2024</strong> and is expected to grow at a staggering <strong>CAGR of 31.2% between 2025 and 2030</strong>. This growth is driven by the increasing adoption of AI tools in educational settings, reshaping how students learn and how educators teach.</p>
<h4>AI Tools Gaining Momentum</h4>
<p>From <strong>AI-powered educational games</strong> to <strong>adaptive learning platforms</strong>, AI tools are becoming essential for modern classrooms. Here’s a closer look at the adoption rates based on recent statistics from Forbes:</p>
<ul>
<li><strong>51% of teachers</strong> are using AI-powered educational games to make learning interactive and engaging.</li>
<li><strong>43% leverage adaptive learning platforms</strong>, allowing students to progress at their own pace.</li>
<li><strong>41% rely on automated grading and feedback systems</strong>, saving valuable time and ensuring consistent evaluation.</li>
<li><strong>35% use chatbots</strong> to offer student support outside traditional class hours.</li>
</ul>
<h4>Weekly Usage of AI Tools in Education</h4>
<p>Teachers and institutions are also integrating AI tools into their daily operations. A study from RAND and CRPE reveals how frequently educators are using AI tools at least once a week:</p>
<ul>
<li><strong>Virtual learning platforms</strong> (e.g., Google Classroom) are the most used, with nearly 70% adoption.</li>
<li><strong>Adaptive learning systems</strong> like Khan Academy and IXL follow closely, with substantial weekly engagement.</li>
<li><a href="https://www.webuters.com/the-future-is-chatbots/"><strong>Chatbots</strong></a> are utilized to enhance real-time student support.</li>
<li>Tools like <strong>automated teaching feedback systems</strong> and <strong>lesson plan generators</strong> are also gaining traction, helping educators tailor their teaching strategies.</li>
</ul>
<h4>What This Means for the Future</h4>
<p>These numbers show the transformative role AI is playing in education. From personalized learning paths to real-time feedback, AI is not just a tool but a partner in creating more efficient and inclusive educational experiences. Institutions that embrace these technologies are better positioned to meet the evolving needs of both students and educators.</p>
<p>As AI continues to bridge gaps and create new opportunities, the education sector is set for a revolution—one where technology complements human effort to deliver impactful outcomes. The statistics make it clear: the time to embrace AI in education is now.</p>
<h3>Practical Benefits of AI in Academic Collaboration</h3>
<p>AI’s role in education is multifaceted, offering benefits that extend beyond immediate communication:</p>
<ol>
<li><strong>Always-On Learning Support</strong>: Tools like AI chat assistants enable students to seek help anytime, ensuring uninterrupted learning.</li>
<li><strong>Personalized Feedback</strong>: AI analyzes individual progress, providing tailored recommendations to students and helping educators adapt their teaching methods.</li>
<li><strong>Automated Administrative Tasks</strong>: From scheduling meetings to grading assignments, AI reduces administrative burdens, allowing educators to focus on teaching.</li>
<li><strong>Improved Accessibility</strong>: AI tools are bridging gaps for students with disabilities by providing assistive technologies that enhance their learning experience.</li>
</ol>
<h3>Why AI is Essential for the Future of Education?</h3>
<p>As the education sector continues to embrace digital transformation, AI will undoubtedly play a pivotal role in shaping the future. From ensuring accessibility to personalizing learning experiences, its potential is immense.</p>
<p>Educators and institutions should view AI as a partner rather than a replacement, leveraging its capabilities to complement traditional teaching methods. By fostering collaboration and addressing individual needs, AI is not just enhancing communication but also paving the way for a more inclusive and effective education system.</p>
<h3>Ready to Explore AI in Education?</h3>
<p>If you’re an educator or institution looking to embrace AI, now is the time to act. <a href="https://www.webuters.com/contact-us">Let’s connect</a> to discuss how AI can address your unique challenges, enhance collaboration, and transform the learning experience for your students and educators.</p>
<p><strong>What’s your perspective on AI in education? Have you used AI to improve communication or collaboration in your academic setting? Let’s start a conversation.</strong></p>


AI in education

How AI Enhances Communication and Collaboration Between Students and Educators

<p class="p1">As we approach 2025, the rapid pace of technological advancements continues to reshape industries worldwide. CIOs and IT leaders are increasingly focused on future-proofing their strategies to navigate both the opportunities and challenges that these new technologies present. <b>Gartner’s 2025 Top 10 Strategic Technology Trends</b> provide a comprehensive guide to the technologies that will play a critical role in business success, helping organizations stay ahead in a competitive landscape.</p>
<p class="p1">In this blog post, we’ll explore the <b>Gartner</b> trends, highlight their potential benefits and challenges, and provide insights into how organizations can leverage these technologies to drive innovation and growth.</p>
<h2><b>Gartner’s 2025 Top 10 Strategic Technology Trends</b></h2>
<p><img loading="lazy" class="aligncenter wp-image-17014 size-large" src="https://static.webuters.com/2024/10/2025-top-10-strategic-technology-trends-1024x577.png" alt="" width="1024" height="577" srcset="https://static.webuters.com/2024/10/2025-top-10-strategic-technology-trends-300x169.png 300w, https://static.webuters.com/2024/10/2025-top-10-strategic-technology-trends-1024x577.png 1024w, https://static.webuters.com/2024/10/2025-top-10-strategic-technology-trends.png 1360w" sizes="(max-width: 1024px) 100vw, 1024px" /></p>
<h3 class="p1"><b>1. Agentic AI: Empowering Autonomous Decision-Making</b></h3>
<p class="p2">According to Gartner, <b>Agentic AI</b> refers to systems that autonomously plan, act, and achieve user-set goals without human intervention. These AI agents can revolutionize the workplace by offloading repetitive tasks and allowing human workers to focus on strategic, high-value activities.</p>
<p class="p2"><b>Benefits:</b></p>
<ul class="ul1">
<li class="li2">Autonomous agents can augment human capabilities, acting as virtual assistants that handle routine tasks, boosting efficiency across various business functions. An AI solution like <b>OfficeIQ</b> fits perfectly into this trend by acting as an intelligent agent capable of autonomously handling data analysis, generating insights, and presenting recommendations in a conversational format. This helps businesses optimize decision-making processes while minimizing manual effort.</li>
</ul>
<p class="p2"><b>Challenges:</b></p>
<ul class="ul1">
<li class="li2">The primary challenge lies in ensuring that AI agents align with organizational goals and ethical standards, requiring robust governance to prevent unintended consequences.</li>
</ul>
<h3 class="p1"><b>2. AI Governance Platforms: Ensuring Ethical and Responsible AI</b></h3>
<p class="p2">As organizations increasingly integrate AI into their operations, there is a growing need for <b>AI governance platforms</b> that ensure ethical, legal, and operational accountability. Gartner notes that these platforms help organizations manage AI policies, explain AI decisions, and provide transparency, which is crucial for building trust and ensuring compliance with regulations.</p>
<p class="p2"><b>Benefits:</b></p>
<ul class="ul1">
<li class="li2">These platforms help businesses create and enforce policies that ensure responsible AI use, enhancing decision-making transparency and aligning with regulatory requirements.</li>
</ul>
<p class="p2"><b>Challenges:</b></p>
<ul class="ul1">
<li class="li2">Different industries and regions have varying AI regulations, making it difficult to establish universal governance frameworks.</li>
</ul>
<h3 class="p1"><b>3. Disinformation Security: Combating the Misinformation Threat</b></h3>
<p class="p2">In an era where misinformation can significantly impact businesses, <b>disinformation security</b> has emerged as a crucial trend. According to Gartner, this technology helps organizations combat fraudulent activities and protect their reputation by identifying and addressing false narratives.</p>
<p class="p2"><b>Benefits:</b></p>
<ul class="ul1">
<li class="li2">These systems reduce fraud by continuously validating identities, preventing account takeovers, and using adaptive trust models to detect disinformation.</li>
</ul>
<p class="p2"><b>Challenges:</b></p>
<ul class="ul1">
<li class="li2">Implementing disinformation security requires a sophisticated, multi-layered approach that adapts to evolving threats.</li>
</ul>
<h3 class="p1"><b>Post-Quantum Cryptography (PQC): Securing the Future of Data</b></h3>
<p class="p2">As quantum computing evolves, current encryption methods will be vulnerable to decryption by these powerful systems. Gartner highlights <b>Post-Quantum Cryptography (PQC)</b> as a key trend for ensuring data security in the future, providing a solution that resists the computational capabilities of quantum computers.</p>
<p class="p2"><b>Benefits:</b></p>
<ul class="ul1">
<li class="li2">PQC offers future-proof encryption, protecting sensitive data from the decryption risks posed by quantum computing.</li>
</ul>
<p class="p2"><b>Challenges:</b></p>
<ul class="ul1">
<li class="li2">Transitioning to PQC requires businesses to rewrite existing applications and test new cryptographic algorithms, which can be resource-intensive.</li>
</ul>
<h3>5. Ambient Invisible Intelligence: Seamless Integration into Everyday Life</h3>
<p><strong>Ambient invisible intelligence</strong> refers to technology that unobtrusively integrates into our environments, providing real-time data and insights without overwhelming the user. Gartner notes that this trend will revolutionize industries by enabling more intuitive interactions between humans and technology.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>This technology offers real-time tracking and sensing capabilities that improve efficiency and visibility in industries like healthcare, logistics, and manufacturing.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>Privacy concerns are a significant challenge, as these systems require continuous data collection. Organizations must ensure robust consent mechanisms and data protection policies.</li>
</ul>
<h3>Energy-Efficient Computing: Reducing the Carbon Footprint of Technology</h3>
<p>As organizations strive to meet sustainability goals, <strong>energy-efficient computing</strong> is becoming a key priority. According to Gartner, this trend focuses on optimizing hardware, algorithms, and system architectures to minimize energy consumption, ultimately reducing the carbon footprint of digital operations.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Energy-efficient computing addresses the growing demand for sustainability by reducing energy costs and contributing to a greener future.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>Transitioning to energy-efficient systems requires significant investments in new hardware and software, as well as a rethinking of current infrastructure.</li>
</ul>
<h3>7. Hybrid Computing: The Best of Both Worlds</h3>
<p>Gartner highlights <strong>hybrid computing</strong> as a transformative approach that combines multiple computing models, including cloud, on-premise, and edge computing, to solve complex problems. This trend allows organizations to optimize their computing environments by using the best-suited resources for each task.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Hybrid computing offers flexibility and scalability, enabling businesses to optimize their resources and enhance innovation.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>Managing hybrid environments is complex and requires specialized skills, particularly in terms of orchestration and security.</li>
</ul>
<h3>8. Spatial Computing: Blending the Physical and Digital Worlds</h3>
<p><strong>Spatial computing</strong>—which includes technologies like augmented reality (AR) and virtual reality (VR)—will play a pivotal role in industries ranging from gaming to healthcare. Gartner predicts that spatial computing will enable immersive experiences that enhance how people interact with the digital world.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Spatial computing offers businesses the opportunity to engage customers in new, immersive ways, transforming industries like retail, education, and healthcare.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>High costs and concerns around data privacy and security remain significant barriers to widespread adoption.</li>
</ul>
<h3>9. Polyfunctional Robots: Multi-Tasking Automation</h3>
<p>Gartner predicts that <strong>polyfunctional robots</strong> will become essential tools for businesses looking to improve operational efficiency. These robots can perform multiple tasks and seamlessly switch between them, reducing the need for specialized machinery.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Polyfunctional robots offer faster return on investment (ROI) by improving productivity without the need for significant infrastructure changes.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>The lack of standardized pricing and functionality in the robotics industry may slow down adoption, especially for small and medium-sized enterprises.</li>
</ul>
<h3>10. Neurological Enhancement: Expanding Human Capabilities</h3>
<p><strong>Neurological enhancement</strong> technologies aim to enhance cognitive abilities by reading and interpreting brain activity. Gartner points to these advancements as having transformative potential in areas like education, healthcare, and even marketing.</p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Neurological enhancement allows for personalized learning experiences, improved decision-making, and enhanced productivity in high-stakes environments.</li>
</ul>
<p><strong>Challenges:</strong></p>
<ul>
<li>The ethical implications and security risks of these technologies are significant, as they involve direct interfaces with the human brain.</li>
</ul>
<h2>Preparing for a Hybrid Future with Gartner’s Insights</h2>
<p>Gartner’s 2025 Top 10 Strategic Technology Trends provide a roadmap for organizations looking to stay competitive in an ever-evolving technological landscape. From the rise of <strong>Agentic AI</strong> to the critical need for <strong>energy-efficient computing</strong>, businesses must balance innovation with responsibility to ensure long-term success.</p>
<p>By embracing these trends, CIOs and IT leaders can position their organizations for growth, ensuring they remain agile and ready to capitalize on future opportunities. As these technologies continue to evolve, it’s crucial for businesses to adapt and stay ahead of the curve. Whether you&#8217;re looking to implement cutting-edge AI solutions or streamline your digital strategy, we are here to help.</p>
<p>Let’s work together to future-proof your business and harness the power of these emerging technologies. <strong><a href="https://www.webuters.com/contact-us">Contact us</a> </strong>today to discuss how we can help you on your AI journey and beyond.</p>


Gartner’s 2025 Strategic Technology Trends Shaping the Future of Business and Innovation

Gartner’s 2025 Strategic Technology Trends: Shaping the Future of Business and Innovation

<p>Artificial Intelligence (AI) has captivated the business world with its potential to drive growth, efficiency, and innovation. Yet, achieving strong ROI often hinges on one critical factor: AI readiness. A common sentiment persists: <em><strong>“AI hasn’t met ROI expectations.”</strong></em> When we hear this, it&#8217;s rarely about AI&#8217;s inherent capabilities. Instead, the underlying issue often lies in the approach, implementation, and readiness within the organization. In this article, we’ll explore why AI in business can sometimes fall short of its promise and what steps can ensure it meets or even exceeds ROI expectations.</p>
<h2>The Importance of a Structured Approach to AI Readiness</h2>
<p>Implementing AI goes beyond a simple technological enhancement; it demands a comprehensive transformation that reshapes a company’s strategy, processes, and culture. <em>A survey by MIT Sloan Management Review reveals a significant gap between AI ambition and action: while almost <a href="https://sloanreview.mit.edu/projects/reshaping-business-with-artificial-intelligence/" target="_blank" rel="noopener">85% of executives believe AI</a> can provide a competitive edge, only about 20% have integrated AI into some of their offerings or processes, and a mere 5% have done so extensively.</em> Moreover, less than 39% of companies have an AI readiness strategy in place. This lack of strategic alignment and AI readiness often leads to scattered efforts, underwhelming results, and wasted resources. Without addressing these foundational aspects, businesses risk missing out on AI&#8217;s full potential.</p>
<p>Let&#8217;s discuss four critical areas where organizations often stumble—and how to set them on the right track.</p>
<h3>1. Define Clear and Targeted Use Cases</h3>
<p>One common issue with AI adoption is the assumption that it can serve as a “magic bullet” to tackle multiple challenges at once. This approach often results in diluted efforts and underwhelming outcomes. In reality, AI implementations with a focused, targeted approach see far greater success. According to McKinsey&#8217;s 2024 survey, companies that start by addressing specific pain points are <strong>1.5 times more likely</strong> to achieve a positive ROI on AI projects. This insight reflects a broader shift, as <strong>72% of organizations</strong> now report using AI, a marked increase from previous years.</p>
<p>The survey also highlights that leading companies deploy AI where it can have the most impact, such as in marketing, product development, and IT. In fact, <strong>65% of organizations</strong> are actively using generative AI in at least one function, with adoption rates in areas like marketing doubling from last year. This strategic application helps avoid the pitfalls of scattered efforts, ensuring that AI investments are carefully aligned with business goals.</p>
<p>Moreover, McKinsey notes that high-performing companies often customize AI models to address their unique needs, rather than relying solely on off-the-shelf solutions. This tailored approach allows them to fully leverage AI&#8217;s potential and overcome challenges in specific business functions.</p>
<h4>Actionable Steps:</h4>
<ul>
<li><strong>Identify Key Pain Points</strong>: Prioritize areas where AI can make a measurable impact, such as customer service, demand forecasting, or supply chain optimization.</li>
<li><strong>Pilot and Scale</strong>: Start with a pilot project to test effectiveness and scalability. If successful, replicate the process with other use cases.</li>
</ul>
<p>By focusing on targeted use cases, businesses can observe quick wins that justify further investment and lay the groundwork for broader AI transformation.</p>
<h3>2. Invest in Data Quality and Accessibility</h3>
<p>Data is fundamental to any AI initiative, yet many organizations overlook the importance of high-quality, centralized data in scaling AI effectively. According to Accenture&#8217;s report, <em>AI: Built to Scale</em>, <a href="https://www.accenture.com/us-en/insights/artificial-intelligence/ai-investments?c=acn_glb_artificialintelmediarelations_11069538&amp;n=mrl_1119" target="_blank" rel="noopener"><strong>84% of C-level executives</strong></a> believe their business strategies depend on successfully scaling AI. However, only <strong>16%</strong> have moved beyond experimentation to build AI-driven organizations. This lack of commitment to data readiness and structured deployment means that many companies fail to realize AI’s full potential, while those few high-performing organizations achieve nearly three times the return on their AI investments.</p>
<p>Without investing in clean, accessible data as the foundation, AI algorithms struggle to produce meaningful, actionable insights. As the report suggests, organizations that fail to integrate data and scale AI effectively may face serious competitive risks, with <strong>three-quarters of executives</strong> fearing they could fall behind or even face obsolescence by 2025 if they don’t aggressively deploy AI across their operations.</p>
<h4>Actionable Steps:</h4>
<ul>
<li><strong>Centralize Data Management</strong>: Establish a data infrastructure that consolidates data from various sources, ensuring it’s clean and accessible for analysis.</li>
<li><strong>Maintain Data Hygiene</strong>: Regularly audit and clean datasets to reduce inaccuracies that can skew AI outcomes. Inaccurate data can lead to flawed models that undermine the ROI potential.</li>
</ul>
<p>A robust data strategy serves as the foundation for AI success, enabling systems to perform optimally and deliver insights that drive ROI.</p>
<h3>3. Prioritize Change Management and Team Buy-In</h3>
<p>AI adoption in business goes beyond implementing new technology; it requires a cultural transformation. Teams must view AI as a tool to enhance their capabilities, not as a replacement.</p>
<blockquote><p><strong><em>According to Gartner, organizations are increasing their AI projects to improve customer experience and automate tasks, with <a href="https://www.gartner.com/en/newsroom/press-releases/2019-07-15-gartner-survey-reveals-leading-organizations-expect-t" target="_blank" rel="noopener">56% using AI</a> to support internal decision-making.</em> </strong></p></blockquote>
<p>However, many companies struggle due to skill gaps, lack of clarity, and insufficient data quality. Gartner suggests that establishing an AI Center of Excellence can help bridge these gaps, distributing skills and setting priorities to ensure successful integration and sustainable impact.</p>
<h4>Actionable Steps:</h4>
<ul>
<li><strong>Engage and Train Teams</strong>: Provide workshops and training sessions to help employees understand how AI benefits their roles. Make the process collaborative to reduce resistance.</li>
<li><strong>Create Clear Communication Channels</strong>: Clearly articulate the “why” behind the AI transformation, addressing potential concerns and demonstrating how AI will support—not replace—human efforts.</li>
</ul>
<p>AI adoption is smoother when employees understand and believe in its value. Preparing teams for this change fosters an environment where AI can thrive and meet ROI expectations.</p>
<h3>4. Embrace Ongoing Optimization and Iteration</h3>
<p>AI systems differ from traditional technologies in that they demand ongoing refinement. Treating AI as a one-time setup often leads to missed potential and unmet expectations. <em>IDC’s study reveals that companies engaging in continuous optimization of AI models experience a 25% increase in ROI compared to those that don’t.</em> Most organizations are eager to adopt AI—71% already use AI tools, and 22% plan to do so in the coming year. However, they face significant challenges, primarily a shortage of skilled employees, with 52% of respondents identifying this as a primary barrier to scaling AI initiatives. Notably, organizations realize returns on their AI investments within approximately 14 months, indicating the value of persistence in achieving impactful outcomes.</p>
<p>By implementing feedback loops, regularly reviewing model performance, and addressing skill gaps, businesses can better position themselves to maximize their AI investments over the long term.</p>
<h4>Actionable Steps:</h4>
<ul>
<li><strong>Establish Monitoring and Feedback Mechanisms</strong>: Regularly evaluate the performance of AI models and adjust based on real-time insights. For instance, monitor customer interactions to improve recommendation systems or predictive models.</li>
<li><strong>Incorporate a Flexible Improvement Plan</strong>: Be prepared to recalibrate AI models based on shifting business goals, market trends, or unexpected data patterns.</li>
</ul>
<p>By embracing a culture of continuous improvement, businesses can ensure their AI systems remain aligned with objectives and yield consistent value over time.</p>
<h3>Why AI Readiness Matters More Than Ever</h3>
<p>AI readiness goes beyond a simple technology upgrade; it requires strategic preparation and alignment across all levels of the organization. According to <a href="https://www.pwc.in/services/entrepreneurial-and-private-business/nextgen.html" target="_blank" rel="noopener">PwC’s Global CEO Survey 2024</a>, a significant <em>70% of business leaders believe that generative AI will fundamentally transform how value is created and delivered.</em> However, only 14% of family businesses currently have dedicated AI leadership. This points to a pressing need for organizations to establish an AI strategy that includes clear responsibilities and governance structures.</p>
<p>AI readiness demands a holistic approach—where people, processes, and data are synchronized to create sustainable growth. As PwC’s research highlights, the benefits of AI aren’t limited to operational efficiency; they extend to enhanced decision-making, faster time-to-market, and improved product and service offerings. For those who strategically integrate AI, the potential for increased profitability is substantial, as companies with well-developed AI capabilities report up to three times the return on their AI investments compared to others.</p>
<p>To truly unlock AI&#8217;s transformative power, businesses must address cultural readiness, engage stakeholders at all levels, and establish a clear roadmap.</p>
<h3>Setting Realistic Expectations for AI Transformation</h3>
<p>AI isn’t a plug-and-play solution. It requires a structured approach, investment in quality data, thoughtful change management, and a commitment to iterative optimization. For organizations willing to navigate these steps, AI can become a transformative asset that consistently delivers value. But without these elements in place, AI will likely continue to fall short of expectations.</p>
<p>So, next time someone says, “AI hasn’t met ROI expectations,” consider looking deeper. Is it a flaw in the technology, or are there missing steps in the approach?</p>
<p>Curious about how AI can be tailored to meet your business goals and deliver real ROI? <a href="https://www.webuters.com/contact-us">Let’s talk.</a> Reach out to explore how we can help you lay the foundation for a successful AI transformation, from data readiness to ongoing optimization.</p>


Why AI Hasn't Met ROI Expectations Addressing AI Readiness Pitfalls

Why AI Hasn’t Met ROI Expectations Addressing AI Readiness Pitfalls

Why AI Hasn’t Met ROI Expectations: Addressing AI Readiness Pitfalls

<p>Selecting the right CRM system is crucial for businesses looking to enhance productivity, improve customer engagement, and streamline internal processes. In the debate between <strong>Zoho CRM Plus vs Dynamics 365</strong>, each platform offers distinct features that cater to various business needs. This guide will break down the differences and highlight why one might suit your company better than the other.</p>
<h2><strong>Understanding Microsoft Dynamics 365</strong></h2>
<p>Microsoft Dynamics 365 Sales is a robust CRM platform often chosen by large enterprises that require extensive functionality to manage complex customer relationships. Its tools include business process flows, LinkedIn integration, and detailed lead scoring, providing a comprehensive solution for large-scale customer management. However, this sophistication also means Dynamics 365 often requires a dedicated implementation team and can be resource-intensive.</p>
<h3><strong>Unique Features of Microsoft Dynamics 365:</strong></h3>
<ul>
<li><strong>Advanced Sales and Process Automation</strong>: Dynamics 365 includes advanced workflow automation with business process flows that support intricate sales cycles and large organizational needs.</li>
<li><strong>LinkedIn Integration</strong>: Integrates seamlessly with LinkedIn to provide detailed insights into customer connections and relationships, enabling enriched lead profiles.</li>
<li><strong>AI-Driven Insights</strong>: Offers AI-based tools to provide detailed sales intelligence, customer insights, and predictive analysis, which are valuable for data-driven decision-making in complex environments.</li>
</ul>
<h2><strong>Understanding Zoho CRM</strong></h2>
<p>Zoho CRM is an accessible, feature-rich CRM platform, ideal for small to mid-sized businesses and increasingly recognized as a strong Microsoft Dynamics 365 alternative. Known for its user-friendly interface, affordability, and comprehensive set of tools, Zoho CRM provides essential CRM capabilities without the hidden costs. Additionally, Zoho’s ecosystem boasts over 45 integrated applications, allowing businesses to streamline operations in a cost-effective manner.</p>
<h3><strong>Unique Features of Zoho CRM:</strong></h3>
<ul>
<li><strong>Intuitive Interface</strong>: Zoho CRM’s Canvas feature allows businesses to design a custom UI that aligns with their unique workflows, enhancing user experience and productivity.</li>
<li><strong>Extensive App Ecosystem for Seamless Integration</strong>: With over 45 integrated applications, Zoho CRM covers marketing, automation, analytics, customer service, and more, delivering a seamless experience across all business functions.</li>
<li><strong>Cost Efficiency</strong>: Compared to Dynamics 365, Zoho CRM is a more budget-friendly option, offering similar functionality at a lower price, ideal for businesses focused on maximizing ROI.</li>
</ul>
<h2>Zoho CRM Plus vs Dynamics 365</h2>
<p>Both Zoho CRM Plus and Microsoft Dynamics 365 are robust CRM systems designed to support businesses in customer relationship management. With each platform offering various tools for customer engagement, sales, marketing automation, and analytics, understanding the unique advantages of each can help organizations make an informed decision. Let’s dive into a detailed comparison based on key aspects like functionality, pricing, ease of use, and integrations.</p>
<h3>1. Core Functionalities</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>All-in-One Platform</strong>: Zoho CRM Plus offers a comprehensive suite, including modules for CRM, project management, email marketing, social media engagement, and team collaboration.</li>
<li><strong>Customization</strong>: With Zoho’s modular structure, businesses can personalize the system to their specific requirements.</li>
<li><strong>Unified Interface</strong>: It provides a single, cohesive dashboard for all tools, enabling users to navigate between functions seamlessly.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>Robust CRM Capabilities</strong>: Microsoft Dynamics 365 is highly regarded for its powerful CRM and ERP integration.</li>
<li><strong>Customer Insights</strong>: Leverages AI to offer actionable insights and advanced analytics.</li>
<li><strong>Extensive Customization</strong>: Dynamics 365 can be tailored extensively, especially for larger enterprises with complex requirements.</li>
</ul>
<p><em>Both platforms offer strong foundational tools for CRM, but while Zoho CRM Plus focuses on an integrated, user-friendly experience, Dynamics 365 leans towards customization and enterprise scalability.</em></p>
<h3>2. Pricing and Cost Efficiency</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>Affordable Pricing</strong>: Zoho CRM Plus is cost-effective, making it ideal for small to medium-sized businesses.</li>
<li><strong>Transparent Costs</strong>: Offers straightforward pricing with no hidden fees.</li>
<li><strong>Value for Money</strong>: Zoho’s all-in-one approach provides multiple functionalities within a single package.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>Higher Price Point</strong>: Dynamics 365 is generally more expensive, especially for smaller businesses.</li>
<li><strong>Additional Costs for Add-ons</strong>: Certain functionalities require separate licensing, which can add up quickly.</li>
</ul>
<p><em>For companies seeking a budget-friendly solution, Zoho CRM Plus offers greater value. In contrast, <strong>Dynamics 365</strong> is often favored by larger enterprises that can justify the higher costs due to its advanced capabilities.</em></p>
<h3>3. Integration Capabilities</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>Wide Range of Integrations</strong>: Zoho CRM Plus seamlessly integrates with popular third-party apps, including G Suite, QuickBooks, and Shopify.</li>
<li><strong>Zoho Ecosystem</strong>: Businesses that use other Zoho products benefit from native integrations and a unified user experience.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>Deep Integration with Microsoft Ecosystem</strong>: Dynamics 365 integrates natively with other Microsoft products like Office 365, Power BI, and Teams.</li>
<li><strong>APIs for Custom Integrations</strong>: Offers APIs for companies needing custom-built integrations.</li>
</ul>
<p><em>While Zoho CRM Plus provides broad compatibility with many popular third-party tools, Dynamics 365 excels when used alongside other Microsoft products, providing a seamless user experience.</em></p>
<h3>4. Ease of Use and User Experience</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>User-Friendly</strong>: Known for its intuitive design and ease of navigation.</li>
<li><strong>Quick Setup</strong>: Implementation and onboarding are straightforward, making it ideal for businesses with limited tech resources.</li>
<li><strong>Training Resources</strong>: Offers extensive tutorials and support options to help users maximize the platform.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>Complex Interface</strong>: With a steeper learning curve, Dynamics 365 is best suited to teams with advanced technical knowledge.</li>
<li><strong>Advanced Functionality</strong>: While powerful, it requires time and training for full utilization.</li>
</ul>
<p><em>If ease of use is a priority, Zoho CRM Plus is the better choice for most teams. Dynamics 365 may appeal more to users familiar with the Microsoft ecosystem or with the resources to support more complex system training.</em></p>
<h3>5. Customer Support and Training</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>24/7 Support</strong>: Provides round-the-clock support for all customers, with additional options for premium support.</li>
<li><strong>Resource Library</strong>: Extensive documentation, webinars, and tutorials available.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>Enterprise Support</strong>: Offers comprehensive support options, though some are available only at additional costs.</li>
<li><strong>Community and Microsoft Resources</strong>: Users can also rely on Microsoft’s vast community and resources.</li>
</ul>
<p><em>Both platforms offer reliable support, but Zoho CRM Plus is often praised for its accessible, comprehensive help resources without requiring premium support fees.</em></p>
<h3>6. Security and Compliance</h3>
<h4><strong>Zoho CRM Plus</strong></h4>
<ul>
<li><strong>Strong Security Measures</strong>: Includes multi-level security and data protection measures.</li>
<li><strong>Data Privacy Focus</strong>: Adheres to global standards, ensuring data security and compliance with regulations like GDPR.</li>
</ul>
<h4><strong>Dynamics 365</strong></h4>
<ul>
<li><strong>High-Level Security</strong>: Known for advanced security features and regulatory compliance.</li>
<li><strong>Microsoft Azure</strong>: Leveraging Azure’s security protocols, Dynamics 365 is robust enough for industries requiring stringent compliance standards.</li>
</ul>
<p><em>For companies with stringent security needs, Dynamics 365 offers a robust solution. However, Zoho CRM Plus also provides comprehensive security measures suitable for small to medium-sized businesses.</em></p>
<h3>Which Platform Is Right for Your Business?</h3>
<p>When choosing between Zoho vs Dynamics 365, consider your organization’s size, budget, and specific needs. Here’s a quick overview:</p>
<ul>
<li><strong>Choose Zoho CRM Plus if</strong>:
<ul>
<li>You are a small to large-sized business.</li>
<li>Ease of use and cost-efficiency are top priorities.</li>
<li>You need an all-in-one, unified solution with wide integration options.</li>
</ul>
</li>
<li><strong>Choose Microsoft Dynamics 365 if</strong>:
<ul>
<li>You are a larger enterprise with a complex organizational structure.</li>
<li>Your team is already deeply embedded in the Microsoft ecosystem.</li>
<li>Customization and scalability are critical requirements.</li>
</ul>
</li>
</ul>
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<h3>Making the Right Choice: Zoho CRM Plus vs Dynamics 365</h3>
<p>Both <strong>Zoho CRM Plus</strong> and <strong>MS Dynamics 365</strong> offer robust solutions that can significantly enhance business operations. While Zoho CRM Plus stands out as an affordable, user-friendly option for small to medium-sized businesses, Dynamics 365 provides extensive customization and advanced functionality suited to larger enterprises with complex needs.</p>
<p>Choosing the right CRM requires a deep understanding of your business goals, resources, and technology infrastructure. <em><strong>As Zoho Partners</strong></em>, we’re here to help you evaluate your options and implement a CRM solution tailored to your business. If you’re looking for an efficient, scalable CRM that aligns with your specific objectives, Zoho CRM Plus could be the perfect fit.</p>
<p>For a personalized consultation on how Zoho CRM Plus can drive growth and streamline operations for your organization, <a href="https://www.webuters.com/contact-us"><strong>contact us today</strong></a>! Let’s discuss how we can support your journey to better business outcomes.</p>
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Zoho CRM Plus vs Dynamics 365 A Comprehensive Comparison for Modern Businesses

Zoho CRM Plus vs Dynamics 365: A Comprehensive Comparison for Modern Businesses

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